Shipping policy

1. Delivery Zones

Dans le Noir? Parfums delivers its products in mainland France and certain countries of the European Union. The available delivery zones are indicated when placing the order.

2. Delivery Times

Delivery times vary depending on the destination and the chosen delivery method. Generally, orders are shipped within 2 to 5 business days after order confirmation. Estimated delivery times are indicated when placing the order.

3. Delivery Fees

Delivery fees are calculated based on the weight of the order and the destination. They are indicated before order confirmation. For orders above a certain amount, delivery fees may be waived.

4. Order Tracking

Once the order is shipped, a confirmation email with a tracking number is sent to the customer. The customer can track the status of their delivery using this number on the carrier’s website.

5. Delivery Issues

In case of delay, loss, or damage during delivery, the customer must contact Dans le Noir? Parfums customer service as soon as possible. We are committed to finding a satisfactory solution for the customer.

6. Delivery Address

It is the customer’s responsibility to provide an accurate and complete delivery address. Dans le Noir? Parfums cannot be held responsible for delays or delivery failures due to an incorrect or incomplete address.

7. Returns and Exchanges

If the customer wishes to return or exchange a product, they must follow the return procedure indicated on the website. Products must be returned in their original condition and packaging.

8. Contact

For any questions regarding delivery, the customer can contact Dans le Noir? Parfums customer service by email at communication@danslenoirparfums.fr